In 1999, kana communications as it was then known acquired connectify followed by business evolution and netdialog. Episerver empowers marketers and merchandisers to create digital experiences that put customers first. There are 7 professionals named mark duffell, who use linkedin to exchange information, ideas, and opportunities. Duffell is chief executive officer at episerver ab. We provide onpremises and cloud solutions for large enterprises and midmarket organizations. President, ceo and chairman of the board at kana software. This round of financing will enable flow kana to focus on expansion of its services to support the northern california ecosystem of independent farmers as well as to build capacity at the flow cannabis institute to manufacture premium cannabis oil for distribution and sale to companies making specialty products. Indicate by check mark whether the registrant 1 has filed all reports required to be filed by section or 15d of the securities exchange act of 1934 during the preceding 12 months or for such shorter period that the registrant was required to file such reports, and 2 has been subject to such filing requirements for the past 90 days. Feb 03, 2014 accelkkr completes sale of kana software, inc. Kana software creates 109 new it jobs in belfast computerworld. Verint to acquire kana software, transforming the way organizations engage with their customers acquisition would revolutionize customer engagement and empower organizations to enhance customer loyalty, maximize revenue, reduce operational costs and mitigate risk. Mark duffell president and chief executive officer at episerver orange county.
And were just getting started, said kana president and ceo mark duffell. The new unit in belfast will help us to target the european market, and will become the focal point for the development, deployment and support of. Enterprise minister arlene foster, jeff wylie, kana belfast, mark duffell, kana software inc and alastair hamilton, ceo, invest ni. Listen to the audio pronunciation of kana yazumi on pronouncekiwi. Mark digman p, 41 lincoln, ne background report at. Our customercentric digital experience platform includes bestinclass content management, commerce, data and personalization tools that enable organizations to develop greater customer lifetime value, grow brand affinity and increase revenue. City of ottawa selects lagan to power its citizen service.
Experienced engineering team lead with a demonstrated history of working in the computer software industry. Kana announces connect customer conference dates and. Its tech helps them understand how effective their customer service efforts are. Mark duffell orange county, california area professional profile. View the profiles of professionals named mark duffell on linkedin. Kana software completes acquisition of netherlandsbased. The new offering updates the market leading email management system. Kana software names new ceo silicon valley business journal. Duffell is now chief executive of kana software in menlo park, a position he has held since march 2010, two months after accelkkr acquired kana.
Alan macfarlane managing consultant verint linkedin. Also served as operational advisor with accelkkr for the purchase and privatization of kana software, inc. Lagan technologies, part of kana software, provides g2c government to citizen technology that is claimed to enable governments and citizens to communicate more effectively. Duffell s professional profile on relationship science, the database of decision makers. Exaccelkkr consultant settles sec insider suit sfgate. From the start, the city of ottawa set the bar high, said mark duffell, ceo of kana software. Jun 14, 2011 sunnyvale, camarketwire 061411 kana software, inc. Specialties include sales and marketing, strategic planning, international operations, development and support.
We know every channel through which a customer communicates with. Verint to acquire kana software, transforming the way. Kana s view is that the cloud is not a new name for traditional saas offerings, its a new model for delivering software and enabling all the integration, configuration and security of onpremise deployment with the speed of deployment and cost efficiencies of ondemand it infrastructure and applications, said kana software ceo mark. We are proud of our partnership with mark duffell and the kana team and wish the company well as it becomes part of the verint family. Mar 24, 2011 the sec alleges that mark duffell bought shares of silicon valley software company sumtotal systems while he was involved in discussions on akkrs behalf regarding a potential acquisition of sumtotal. Kana software, a silicon valleybased customer service software company that has been majority owned by accelkkr since 2009, has completed its acquisition of trinicom, a cloudbased web customer. Verint to acquire kana software, transforming the way organizations engage with their customers. Epicor software corporation episerver ab kana software, inc. Two former executives from kana software, ceo mark duffell and cmo james norwood, were appointed president and ceo and executive vice president strategy and cmo of episerver, respectively.
The registered agent on file for this company is corporation service company and is located at. The acquisition would form a unique and revolutionary combination that would extend verints actionable intelligence strategy. The securities and exchange commission today accused mark duffell. Can revenue operations revops finally get b2b sales and marketing to. Mark duffell overview mark duffell has been associated with four companies, according to public records. Mark duffell, president and chief executive officer, episerver. Mark angel named executive vice president, chief technology. Jul 10, 2012 kana is creating a new global customer service leader that is increasingly the choice for midsized and large enterprises alike, serving both the public and private sectors, with solutions available onpremises or in the cloud, said mark duffell, president and ceo of kana, in a statement. The collective solutions from verint and kana would enable. Managing email conversation with customers demands processes that ensure speed, quality and consistency. Northern irelands reputation as an international technology hub has been further strengthened by news that us company kana software. Mark duffell, chief executive officer of kana software, said.
The companies were formed over a four year period with the most recent being incorporated seven years ago in march of 2012. His earlier career as a horticulturist was topped by becoming the institute of horticulture young horticulturist of the year 2001. This acquisition is a vital step in fulfilling our vision for the nextgeneration of customer service,creating the first solution that enables large enterprises to design, orchestrate and listen to serviceexperiences across all channels, including social, commented kana s ceo mark duffell. Mark is a passionate and skilled botanist and horticulturist and always keen to promote botany as a profession and vocation. Mark duffel, ceo kana software er is weldegelijk wat veranderd.
Kana, the service experience management leader, today announced the general availability of kana response 10 r5. Mar 23, 2011 enterprise minister arlene foster, jeff wylie, kana belfast, mark duffell, kana software inc and alastair hamilton, ceo, invest ni. View mark duffell s profile on linkedin, the worlds largest professional community. Mark anthony duffell is former presidentceo at episerver ab. Kkr did what they said they were going to do including supporting our efforts through investments to grow the company both organically and through. Kana software ceo mark duffell kana software verint offers big data analytics tech for call centers and enterprises. Jun 14, 2011 mark angel named executive vice president, chief technology officer for kana software, inc. View mark duffells profile on linkedin, the worlds largest professional community. We are proud of our partnership with mark duffell and the kana team and wish the company well. Sunnyvale, ca, may 28, 20 marketwired via comtex kana software, inc. Two former executives from kana software, ceo mark duffell and cmo james norwood, were appointed president and ceo and executive vice president. We are delighted to be making this significant investment in belfast, which becomes kana s leading international development hub. With the new upgrade tools, we make it even easier for our knowledge management clients to follow kana s roadmap to knowledgeinfused process, said mark duffell, ceo of kana software. Building business relationships means solving problems, but solving the little problems that pop up while solving the bigger problems is what companies like kana.
Doss gugert consultant at kana software kansas city, missouri area 190 connections. The sale of kana to verint has capped what has been an extremely active period for accel. View doss gugerts profile on linkedin, the worlds largest professional community. Verint offers big data analytics tech for call centers and enterprises. There are 21 individuals that go by the name of mark duffell. Verint to acquire kana software digital commerce 360.
Kana software announces record growth and profitability. Kana software goes all in on customer service with. Kana software announces the release of iq to sem upgrade tools. Its tech helps them understand how effective their customer service efforts. Kana software acquires social listening company overtone, inc. Its tech helps them understand how effective their customer service efforts are, and where they need to improve. Enhancing the quality of email service by streamlining the email reply process 1.
Lagan has over 200 public sector customers worldwide. The companys filing status is listed as active and its file number is 4264750. Kana provides an industryleading customercentric ecrm solution to the largest businesses in the world, helping them to better service, market to, and understand their customers and partners, while improving results and decreasing costs in contact centers and marketing departments. Kana, a portfolio company of accelkkr, understands the value of great customer service experiences. Enhancing the quality of email service by streamlining the email reply processemails are one of the fastest growing customer service channels that enables companies to trim down their cost.
Mark duffell, operations vp, epicor software corp spoke. Mark gainey founded kana in 1996 to market a software package designed to help businesses manage email and webbased. Jun 22, 2011 this acquisition is a vital step in fulfilling our vision for the nextgeneration of customer service,creating the first solution that enables large enterprises to design, orchestrate and listen to serviceexperiences across all channels, including social, commented kanas ceo mark duffell. Menlo parkbased kana said fields will become nonexecutive chairman of the board and act in an. In 2009, mark received his first class honours degree in production engineering from kingston university in england. Two of the companies are still active while the remaining two are now listed as inactive. Vrnt today announced the signing of a definitive agreement to acquire kana software, inc. Duffell commented, mark has been instrumental in the initial. Mark angel named executive vice president, chief technology officer for kana software, inc. We know every channel through which a customer communicates withand aboutyour brand. Martin henricson, ceo of the former episerver business assumed the role of executive chairman for the merged entity. Accelkkr was an extraordinary partner to the kana management team following the acquisition that brought the company private in december 2009, said mark duffell, kana s ceo.
Northern irelands reputation as an international technology hub has been further strengthened by news that us company kana software is to create more than 100 new jobs in belfast. We are proud of our partnership with mark duffell and the kana. Jan 06, 2014 verint to acquire kana software, transforming the way organizations engage with their customers. Vrnt and provides onpremises and cloud computing hosted customer relationship management software products to many of the fortune 500, midmarket businesses and government agencies. Kkr was an extraordinary partner to the kana management team following the acquisition that brought the company private in december 2009, said mark duffell, kana s ceo. Thank you for helping build the largest language community on the internet.
Thats why we are extremely proud to be their choice for the new citizen service management. Mark duffell orange county, california area professional. Enhancing the quality of email service by streamlining the. These individuals collectively are associated with 15 companies in 15 cities. Silicon valley exec hit with insider trading charges fortune. With over 26 years of experience as a senior executive, he has led every function within a software business, including worldwide sales and marketing, strategic planning, international operations, development and support. Enterprise minister arlene foster at the jobs announcement with from left jeff wylie of kana software belfast, mark duffell, uk. Mark gainey founded kana in 1996 to market a software package designed to help businesses manage email and webbased communications. Us software firm creating 109 jobs in belfast bbc news.
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